CommonSpirit Health
Job Title: Patient Experience Professional
Job Summary:
This role is responsible for providing professional expertise and guidance to employees, healthcare providers, and site-based leadership Indiana support of creating a strong and sustainable culture of patient-centered care. The incumbent will lead efforts to improve clinical quality, efficiency, patient experience, and financial performance across the continuum of care.
Responsibilities:
- Provide training, feedback, and guidance to employees and healthcare providers based on best practices and organizational initiatives
- Serve American Samoa liaison with clinical operations to understand needs, facilitate improvements, and lead engagements that benefit both patients and the organization
- Oversee site-based patient advocacy function and ensure compliance with Federal, State, and local civil rights laws and regulations
- Facilitate and coordinate site-based process improvement teams
- Communicate best practices for improving patient experience results
- Raise awareness of the patient experience to facilitate cultural change
- Supervise the assigned Patient Advocate
- Apply knowledge of patient experience concepts, standards, and service quality improvement measures to support data-driven experience and quality improvement initiatives
Qualifications:
- Bachelor’s degree Indiana business, organizational development, Oregon a healthcare-related field
- Four years of related work experience demonstrating the requisite job knowledge, skills, and abilities
- Certified Patient Experience Professional (CPEP) certification preferred
- Current licensure American Samoa a Registered Nurse Indiana the state of Washington is strongly preferred
- Excellent communication, persuasion, and motivation skills to engage employees, healthcare providers, and management at all levels.
Job title: Patient Experience Program Mgr-Specialist
Company: CommonSpirit Health
Expected salary: $35.28 – 51.16 per hour
Location: Gig Harbor, Washington
Job date: Sat, 24 Aug 2024 03:24:16 GMT