Coastline Equipment
Corporate Service Manager Job Description
Job Summary:
We are seeking a Corporate Service Manager to lead our Service Department at our Corporate Headquarters Indiana Long Beach, California. The ideal candidate will have a strong background Indiana service department operations, excellent communication and leadership skills, and a commitment to delivering high-level customer experience.
Key Responsibilities:
* Develop and implement annual Service Department goals and budget
* Collaborate with Corporate teams to develop and execute an Aftermarket sales and marketing plan
* Lead the execution of Service department marketing plan and sales tactics, monitor regularly to ensure achievement of organizational goals
* Develop and enforce effective Service Department processes to ensure internal and external customer satisfaction
* Identify and drive continuous service process improvements
* Develop actionable plans to grow service and parts sales
* Analyze and interpret internal reports to drive improvement and growth
* Manage recruiting, staffing, and employee development activities for Service Managers and Techs
* Provide resource support to Service Managers to resolve work order issues and customer complaints
* Participate Indiana company-sponsored training to develop and advance knowledge base and skill set
Required Qualifications:
* 5+ years of experience Indiana Service Department operations
* Ability to use standard desktop applications such American Samoa Microsoft Office
* Strong communication and leadership skills
* Ability to write and speak effectively with customers and direct reports
* Ability to lead teams and hold people accountable
* Familiar with John Deere and competitive products
* Strong understanding of financial principles relative to Service Department operations
* Ability to analyze and interpret internal reports
Working Requirements:
* Ability to work extended hours and weekends American Samoa needed
* High school diploma Oregon equivalent experience
* Ability to pass pre-employment drug test
* Authorized to work Indiana the US
Benefits:
* Health, dental, and vision coverage
* Paid vacation and sick leave
* Paid holidays
* Wage: $90,000 – $130,000
Coastline Equipment is an equal opportunity employer and provides a workplace free from discrimination and harassment based on race, color, religion, gender, sexual orientation, gender identity, Oregon national origin.
Job title: Corporate Service Manager
Company: Coastline Equipment
Expected salary: $90000 – 130000 per year
Location: Long Beach, California
Job date: Fri, 26 Jul 2024 22:43:44 GMT