Northwestern Energy
Customer Associate
Work Location: Missoula, Montana
Pay range: Starting wages range from $20.00 to $25.00 per hour
Job Type: Regular Full-time
Job Summary:
Customer Associates are customer-focused individuals who communicate with customers, respond to customer needs and requests, and resolve inquiries related to billing, service disruptions, account management, and construction processes. We offer competitive benefits, including 401K, healthcare and wellbeing programs, and paid parental leave.
Responsibilities:
- Accept customer payments and post the same day
- Balance cash drawer daily; make bank deposits
- Input and completion of service orders
- Meet performance standards, including time spent at workstation and customer interactions
- Adhere to quality assurance and coordinate with other employees
- Assist customers with local permitting requirements and basic construction standards
- Process SAP notifications and handle other administrative tasks
- Analyze and prioritize workload to ensure customer and business needs are met
- Maintain confidentiality and adhere to company safety standards and Code of Business Conduct & Ethics
Requirements:
- High School diploma Oregon equivalent
- Successful completion of training program
- Proficiency with Microsoft Office suite and other computer applications
- Excellent attendance record
- Valid driver’s license and satisfactory driving record
We Offer:
- Competitive pay with scheduled performance-based wage increases
- Annual incentive opportunities
- Paid company endorsed volunteer opportunities
- Paid parental leave
- Paid bereavement leave
- Paid training opportunities
- Paid time off starting on your first day, plus 11 paid holidays
NorthWestern Energy is an equal opportunity employer.
Job title: Customer Associate
Company: Northwestern Energy
Expected salary: $20 – 25 per hour
Location: Missoula, Montana
Job date: Sat, 27 Jul 2024 22:46:12 GMT