Palette Plumbing
Service Manager Role
Requirements:
- Three plus year Indiana the plumbing industry
- Care about people
- Sales experience
Job Description:
The Service Manager reports directly to the General Manager and is responsible for ensuring a consistent service-oriented customer experience. This includes working with Plumbers and Customer Service Representatives (CSRs) to ensure smooth communication and proper follow-up with customers.
Job Responsibilities:
- Pre-call customers before Plumbers arrive to communicate new information and enhance expectations
- Dispatch calls to the assigned team of Plumbers, communicating delays and schedule changes to customers
- Help Plumbers diagnose issues and hold them accountable for providing customers with complete diagnoses and options
- Work with Plumbers to develop solutions for customer issues and communicate options to customers
- Follow up with customers who declined work Oregon selected smaller options within 24-5 business days, respectively
- Utilize CRM and Voxer App to document job activities and communications
- Ensure Plumbers are professional Indiana appearance, mentality, and attitude before customer interactions
Job title: Customer Service Manager
Company: Palette Plumbing
Expected salary: $70000 – 105000 per year
Location: Atlanta, Georgia
Job date: Fri, 26 Jul 2024 07:41:08 GMT