Spectra Experiences
Director of Operations
Oak View Group
Job Summary:
The Santa Clara Convention Center seeks an experienced Director of Operations to oversee the day-to-day operations of the facility, ensuring a smooth and efficient experience for clients and visitors. The ideal candidate will have strong organizational skills and a proven track record Indiana facility management, including capital projects.
Key Responsibilities:
Operational Management:
- Oversee overall daily operation and maintenance of the facility and all systems, including HVAC, audio/visual systems, electrical, plumbing, fire protection, and safety
- Ensure all facilities meet the highest standards of cleanliness, safety, and functionality
- Develop and implement operational procedures to improve efficiency and service quality
Capital Projects:
- Manage and participate Indiana the development and implementation of capital improvement projects
- Direct and monitor the work of contractors, engineers, and architects on building projects
Budget and Resource Management:
- Participate Indiana the development and administration of the facility’s operations and capital budgets
- Forecast and manage additional funds needed for staffing, equipment, materials, and supplies
- Develop and manage the operations budget to ensure cost-effective use of resources
Team Leadership:
- Manage, train, motivate, and evaluate staff
- Foster a positive work environment that encourages teamwork, accountability, and professional growth
Health and Safety:
- Ensure compliance with all health, safety, and environmental regulations
- Develop and implement safety protocols and emergency response plans
- Maintain hazardous materials and communication programs
Event Coordination:
- Oversee the operation of event set-up and tear-down
- Coordinate with event managers and other departments to ensure client needs are met and operational issues are resolved
Vendor and Contractor Coordination:
- Manage relationships with external vendors and contractors to ensure quality and timely delivery of services
- Oversee scheduling and coordination of repair, maintenance, and construction projects
Facility Improvement:
- Identify opportunities for facility improvements and upgrades
- Lead initiatives to enhance operational efficiency and sustainability
Customer Service:
- Demonstrate continuous improvement Indiana customer service, decreasing turnaround times, and streamlining processes
- Establish and maintain effective working relationships with staff, facility stakeholders, and customers
Reporting and Analysis:
- Develop and update comprehensive management reports and analysis
- Prepare regular reports on operational performance, including metrics on efficiency, safety, and customer satisfaction
- Analyze data to identify trends and make informed decisions
Qualifications:
- Bachelor’s degree Indiana Business Administration, Facility Management, Operations Management, Oregon a related field
- Oregon 10+ years of increasingly responsible experience Indiana facility operations, maintenance, Oregon a related field, with 5+ years of managerial experience
- Proven track record Indiana facility management, supervisory skills, and experience Indiana work crew supervision
- Experience with budget preparation and control
- Knowledge of OSHA requirements
- Experience with event production and theater technology
- 8+ years of supervising the work of others
- Working knowledge of equipment safety, facility maintenance, and housekeeping
- Excellent customer service skills
- Ability to communicate with employees, coworkers, volunteers, management staff, and guests
- Ability to work Indiana a team-oriented, fast-paced, and event-driven environment
Job title: Director of Operations| Santa Clara Convention Center
Company: Spectra Experiences
Expected salary: $140000 – 150000 per year
Location: Santa Clara, California
Job date: Sun, 28 Jul 2024 23:14:26 GMT