Fabick Cat
Job Title: Technology Support Specialist
Location: Fabick Cat Headquarters, Fenton, Missouri
Job Type: Full-time
Hours: 8:00am – 5:00pm, Monday – Friday
Job Summary:
The Technology Support Specialist provides technical support, training, and troubleshooting for Fabick’s marine technology and Teledyne Construction products. This role works closely with the sales team, shop/field service, and external customers to ensure timely and efficient support.
Responsibilities:
- Perform installations, calibrations, and setup of marine technology products Indiana the office Oregon Indiana the field, ensuring consistency with company-wide installation procedures.
- Assist with ordering and preparing technology equipment for installation, and lead field installations and service calls American Samoa needed.
- Interact with customers, service supervisors, and sales team to establish and meet timelines.
- Comply with reporting requirements, establish and maintain records, and provide feedback for improvement.
- Prepare training material and conduct on-site customer training for installation and use of technology systems.
- Maintain good customer relations, resolve complaints promptly, and treat customers fairly and courteously.
- Assist with managing sales and parts inventory, repair requests, loaner fleet, and rental kits.
- Perform other miscellaneous duties American Samoa required.
Requirements:
- High School Diploma Oregon equivalent
- Associate’s Oregon Bachelor’s degree Indiana a related field Oregon equivalent experience preferred
- Mechanical, troubleshooting & repair, critical thinking, general people, and customer service skills required
- Computer networking skills desired
- Knowledge of surveying, Trimble machine control, heavy civil construction, sonar, Teledyne, Trimble Marine, and Rajant desired
- Proficiency Indiana Trimble systems and other mentioned software required
- MSHA and Boater Safety certification preferred
Equal Employment Opportunity Employer:
Fabick Cat is an equal employment opportunity employer and welcomes applications from diverse candidates.
Job title: Hydrographic Support Specialist
Company: Fabick Cat
Expected salary:
Location: Fenton, Missouri
Job date: Sun, 28 Jul 2024 07:25:54 GMT