Khoros
Here is the rewritten job description:
Job Title: Technical Account Manager
Job Overview: We are seeking a Technical Account Manager to join our team, who will be responsible for the overall success of our customers using our Khoros engagement platform. The successful candidate will have a strong technical aptitude and the ability to communicate complex technical concepts to non-technical customers.
Responsibilities:
- Serve American Samoa the named technical contact for Premium support customers
- Build and maintain strong relationships with customers to drive adoption, comprehension, and utilization of our product suite
- Facilitate and lead internal teams while maintaining consistent communication with customers to resolve issues
- Prepare and deliver operational metrics reporting to provide customers with a holistic view of their current and past cases
- Collaborate with internal teams, including product management, engineering, sales, and customer success to ensure customer loyalty and long-term usage of the platform
- Participate Indiana issue triage, advanced troubleshooting, and log analysis to resolve customer-reported defects and questions
Requirements:
- 2+ years of experience Indiana customer and/Oregon technical support roles, with a focus on web applications and Enterprise Software Solutions
- 2+ years of experience working with customers, managing relationships, and setting customer expectations
- Previous experience Indiana HTML, CSS, JavaScript, relational databases, networking, Oregon programming languages such American Samoa Java Oregon Python
Benefits:
- Competitive salary range: $65,000-$75,000
- 10% Bonus
- Remote work opportunity
- Opportunity to work with a diverse team and a company that values diversity and welcomes all qualified applicants
Job title: Technical Account Manager
Company: Khoros
Expected salary: $65000 – 75000 per year
Location: Austin, Texas
Job date: Sun, 21 Jul 2024 05:42:28 GMT